FIFA World Cup 26™ Sales RegulationsCanada + Mexico + United StatesJune 11, 2026 - July 19, 2026
HOSPITALITY SALES REGULATIONS – GENERAL PUBLIC CUSTOMERS
1. Purpose and Applicability of the Sales Regulations
1.1. These Hospitality Sales Regulations (“Sales Regulations”) outline the terms and conditions which apply to, and govern, (i) the purchase of Hospitality Packages (inclusive of Suites) and (ii) the use of Hospitality Packages (inclusive of Suites) for the FIFA World Cup 26™ by a Customer and its Guest(s).
1.2. For the avoidance of doubt, these Sales Regulations shall only apply to a Customer and, where applicable, its Guest(s), who purchases, receives or otherwise uses a Hospitality Package.
1.3. By completing the applicable Purchase Process and executing a Sales Agreement, the Customer confirms that it has read, understood and accepts these Sales Regulations and that it agrees to be irrevocably and unconditionally bound by these Sales Regulations.
1.4. Each Customer shall ensure that each Guest for whom the Customer purchases or otherwise provides a Hospitality Package is made aware of, agrees, and complies at all times with these Sales Regulations.
1.5. These Sales Regulations form an integral part, and are a binding component, of the Sales Agreement. Unless otherwise expressly excluded, the terms and conditions contained in these Sales Regulations shall, in any case, prevail over any other terms that the Customer may seek to impose or incorporate, or which are implied by custom, practice or course of dealing. Any such other terms shall be deemed rejected by On Location.
1.6. Without limiting any provision in these Sales Regulations, by purchasing or otherwise receiving a Hospitality Package (which shall include a Ticket), the Customer also agrees to be legally bound by and comply with the applicable Ticket Terms of Use, which govern the use of the Ticket by any person (including Customers and their Guests) at the FIFA World Cup 26™. Please refer to Section 8 below for guidance on the version of the Ticket Terms of Use that is applicable to each Ticket.
1.7. Depending on the date of purchase of a Hospitality Package, each Customer acknowledges that the Ticket Terms of Use may be published and/or modified by the FIFA Ticket Seller at a date following the Customer’s entering into the Sales Agreement pursuant to these Sales Regulations. The Customer fully understands and accepts that it enters into any such Sales Agreement on the basis that Ticket Terms of Use, once published and/or modified by the FIFA Ticket Seller, are binding and enforceable and to the extent permitted by applicable law this shall give rise to no claims against On Location and/or any FIFA Group Company.
1.8. On Location reserves the right to amend the manner in which it sells Hospitality Packages, and reserves the right to amend these Sales Regulations from time to time. On Location may also at any time and without notice change the scope, pricing and availability of future Hospitality Package product offerings.
1.9. All capitalised terms used in these Sales Regulations shall have the meaning ascribed to them in Section 16.
2. Purchase Process and Order Form
2.1. Purchases of Hospitality Packages through the Sales Platform must be made through the Sales Platform Purchase Process. All other purchases of Hospitality Packages will be subject to the Offline Purchase Process.
2.2. Each Customer is responsible for correctly completing and providing all information required by On Location during the applicable Purchase Process, including the full completion and submission of the applicable Order Form. On Location reserves the right to reject any Order Forms which are incomplete or incorrect.
2.3. If the Order Form is accepted by On Location, in its sole discretion, On Location shall issue an Order Confirmation to the Customer in a form and at a time to be determined by On Location. The Order Confirmation will indicate the availability of the Hospitality Package(s) requested by the Customer in the Order Form. The Customer acknowledges and accepts an Order Confirmation is indicative of availability of the requested Hospitality Package(s) only and does not guarantee the Customer shall receive such Hospitality Packages from On Location. The Customer’s rights to Hospitality Packages are subject always to the execution of the Sales Agreement by (i) On Location and the Customer via the Offline Purchase Process or (ii) Customer via the Sales Platform Purchase Process.
2.4. On Location shall not be liable for any sort of incorrect entry of information, technical malfunctions of the internet, failure of computer hardware or software, or lost or incomplete Order Forms or failure to communicate with any Customer by email due to the non-acceptance or delivery failure of the Order Confirmation by the Customer’s email.
2.5. If the Order Form is submitted by an individual on behalf of a company or other legal entity, the individual who completes, executes and submits the Order Form and Sales Agreement agrees, represents and warrants that he or she has the legal capacity and authority to bind the company or legal entity indicated in the Order Form and Sales Agreement. The individual agrees, represents and warrants that he or she is of legal age to enter into binding agreements.
2.6. The Customer acknowledges and agrees that it is responsible for maintaining the confidentiality of any online or offline account and associated passwords (i.e. related to any On Location or FIFA-affiliated system or platform relevant to the purchase, redemption or use of a Hospitality Package and/or Ticket, including, without limitation, the Sales Platform) and is fully responsible for all activities that occur in respect of such accounts and passwords. The Customer agrees to: (i) immediately notify On Location of any unauthorised use of any accounts or passwords and any other breach of security, and (ii) ensure that it exits its account at the end of each session. On Location cannot and will not be liable for any loss or damage arising from the Customer’s failure to comply with this Section 2.5. The Customer is responsible for all dealings with On Location regarding this Sales Agreement (including any violations thereof) and will notify On Location immediately of such activity.
2.7. On Location reserves the right in its sole discretion to impose a limit on Hospitality Packages which a Customer may purchase whether by reference to (i) quantities, (ii) package type, category series or location and/or (iii) monetary value; provided that a Customer may purchase subject to availability up to a maximum of forty (40) Hospitality Packages per Match, or two (2) Suites per Match (unless otherwise approved in writing by On Location and FIFA).
3. The Sales Agreement
3.1. Each Sales Agreement shall consist of, and incorporate the terms of:
(i) an Order Form and Order Confirmation;
(ii) the Product Description;
(iii) these Sales Regulations; and
(iv) the applicable version(s) of the Ticket Terms of Use (refer to guidance in Section 8 below)
Any other samples, drawings, descriptive matter or advertising issued by On Location or On Location Sales Agent and any illustrations or descriptions of the Hospitality Packages contained in On Location's catalogues or brochures are issued, displayed or published for the sole purpose of giving an approximate idea of the Hospitality Packages, and shall not, under any circumstance, constitute an offer or public offer by On Location. They shall not form part of the Sales Agreement or have any contractual force.
3.2. Customer acknowledges and agrees to that:
3.2.1. for Hospitality Packages inclusive of Tickets to a Match or Matches occurring in Canada, Customer is purchasing such Hospitality Packages from On Location WC Canada Limited and that any resulting Sales Agreement concerning such Hospitality Packages shall, subject to Section 3.3, be between Customer and On Location WC Canada Limited.
3.2.2. for Hospitality Packages inclusive of Tickets to a Match or Matches occurring in Mexico, Customer is purchasing such Hospitality Packages from On Location WC S. de R.L. de CV and that any resulting Sales Agreement concerning such Hospitality Packages shall, subject to Section 3.3, be between Customer and On Location WC S. de R.L. de CV.
3.2.3. for Hospitality Packages inclusive of Tckets to a Match or Matches occurring in the United States of America, Customer is purchasing such Hospitality Packages from On Location WC, LLC and that any resulting Sales Agreement concerning such Hospitality Packages shall, subject to Section 3.3, be between Customer and On Location WC, LLC.
Notwithstanding any provision within these Sales Regulations, but subject to Section 3.3, the Customer hereby accepts this direct contractual relationship with the On Location Affiliated Company outlined in, as applicable, Sections 3.2.1, 3.2.2 and 3.2.3. respectively concerning the sale and use of the Hospitality Package. The Customer acknowledges and agrees that, based on this direct relationship between the applicable OL Affiliated Company and the Customer with respect to the Hosptiality Packages, the Customer and, where applicable, its Guests, are bound by these Sales Regulations and the applicable OL Affiliated Company has the right to exercise any of the rights and remedies with respect to the Hospitality Packages pursuant to these Sales Regulations against the Customer as well as any other documents of the applicable Sales Agreement.
3.3. On Location is the principal in the sale of Hospitality Packages to Customers. However, the Customer acknowledges and agrees that On Location sells a Ticket as part of each Hospitality Package as an agent for the applicable FIFA Ticket Seller. The applicable FIFA Ticket Seller, as set out in in Sections 3.3.1, 3.3.2 and 3.3.3 below, is the principal to the sale of the Ticket forming part of a Hospitality Package. Customer acknowledges and agrees to that:
3.3.1. for Tickets to a Match or Matches occurring in Canada, the applicable FIFA Ticket Seller is FWC26 Canada Football Ltd.
3.3.2. for Tickets to a Match or Matches occurring in Mexico, the applicable FIFA Ticket Seller is FWC2026 Mexico, S. de R.L. de C.V.
3.3.3. for Hospitality Packages inclusive of Tickets to a Match or Matches occurring in the United States of America, the applicable FIFA Ticket Seller is FWC2026 US, Inc.
3.4. Notwithstanding any provision within these Sales Regulations the Customer hereby accepts this direct contractual relationship with the applicable FIFA Ticket Seller concerning the sale and use of the Ticket forming part of the Hospitality Package. The Customer acknowledges and agrees that, based on this direct relationship between the applicable FIFA Ticket Seller and the Customer with respect to Tickets, the Customer and, where applicable, its Guests, are bound by the version of the Ticket Terms of Use applicable to the Ticket issued by the applicable FIFA Ticket Seller and the applicable FIFA Ticket Seller has the right to exercise any of the rights and remedies with respect to Tickets pursuant to the Ticket Terms of Use against the Customer as well as any other documents of the Sales Agreement.
3.5. The Customer acknowledges and agrees that no On Location Sales Agent has the power or authority to formally accept or commit On Location to any sale of Hospitality Packages (whether on its own account or on behalf of On Location), to make any representations, commitments, promises, guarantees, warranties or undertakings on behalf of On Location and/or any FIFA Group Company, or to bind On Location and/or any FIFA Group Company in any way.
3.6. The Sales Agreement represents the sole and complete statement of the respective rights and obligations of On Location and the Customer with regard to the sale by On Location and purchase by Customer of the Hospitality Packages. Unless otherwise expressly excluded, the Sales Agreement supersedes and extinguishes any and all other oral and/or written correspondence, representations, understandings, negotiations, arrangements, proposals, sales materials and agreements relating to the purchase of the Hospitality Packages which are the subject of the Sales Agreement.
3.7. All sales of Hospitality Packages under a Sales Agreement are final and binding on the Customer. Subject to Section 5.6 below, all payments made by Customers in connection with Hospitality Packages (whether or not such Hospitality Packages are the subject of a Sales Agreement which is terminated) are to be treated as non-refundable, and On Location shall be under no obligation to repay any sums to the Customer (unless On Location agrees otherwise).
3.8. On Location may terminate and cancel the Sales Agreement, for any reasonable reason, on written notice to the Customer and refund to the Customer all sums paid by the Customer under the Sales Agreement.
4. Hospitality Packages
4.1. The scope of the services and benefits made available to the Customer by On Location in respect of each Hospitality Package will be outlined in the Product Description. Customers may not, following the execution of the Sales Agreement (i.e. receipt of On Location’s Confirmation), request substitutions for, or alterations to, any Hospitality Package services and benefits; provided, however, Customer may request additional Hospitality Packages and/or Platinum Access Elements which may be agreed upon only by Customer and On Location executing an addendum to this Sales Agreement covering the same.
4.2. The Customer accepts and acknowledges that the scope of the Hospitality Package services and benefits made available to it under the Sales Agreement are subject to such changes as may be required for reasons of public safety and security, or as may be reasonably determined by On Location and/or FIFA, from time to time. On Location shall notify the Customer of such changes as soon as reasonably possible.
4.3. The Customer accepts and acknowledges that certain hospitality benefits and/or services may be delivered by On Location in Hospitality Facilities which are located in temporary hospitality structures and/or in the Stadium in respect of which construction may not be completed as at the date of the Sales Agreement. In either circumstance, detailed descriptions of the applicable Hospitality Facility will be provided by On Location as and when practicable.
4.4. The Customer and each Guest are required to bring with them, on the applicable Match day:
4.4.1. a Ticket to enable them to access a Seat to view the Match and to access the Hospitality Facilities;
4.4.2. a Hospitality Access Device to access Hospitality Facilities (if applicable); and
4.4.3. any additional or alternative document, pass or form of identification (including any form of dedicated fan identification) as are notified to the Customer by On Location from time to time that may be required in order for the Customer and each of its Guests to access such Seats and Hospitality Facilities.
The Customer and each of its Guests acknowledge that the Hospitality Access Device may be made available at the Stadium on the Match day.
4.5. Where a Customer, or any of its Guests, require special assistance due to a disability or limited mobility (including but not limited to wheelchair seating and/or wheelchair access to Hospitality Facilities and/or a Stadium), the Customer must promptly notify On Location as soon as reasonably practical. In the event that any Customer, following the purchase of any Hospitality Package, subsequently wishes to provide a Hospitality Package to a person who requires any special assistance due to a disability or limited mobility, the Customer shall promptly notify On Location in writing as soon as reasonably practical and On Location will use reasonable efforts to provide such special assistance and the best level of service possible (subject always to availability and the time available to On Location between the Customer’s notification and the relevant Match day).
4.6. The Customer acknowledges and agrees that some Stadiums are not yet at the point of final construction/renovation for the FIFA World Cup 26™ and that due to this fact, stadium plans may change between the purchase of a Hospitality Package and the relevant Match. Therefore, if a Customer purchases a Hospitality Package which incorporates the right to use a Suite, and the capacity or the location of the Suite must be changed as a result, the Price payable in respect of such Hospitality Package may be subject to a corresponding increase or reduction of the Price payable by the Customer pursuant to the Sales Agreement, calculated by reference to the price list provided to the Customer on the Order Form prior to purchase. In the event of any reduction, On Location will credit the difference to the Customer and if there is any increase the Customer shall pay the additional amount or have the right to receive a refund in respect of the relevant Suite. On Location will endeavour to notify the Customer of any required changes prior to the final installment payment contemplated by the Sales Agreement.
4.7. If parking passes are included in the Product Description of a Hospitality Package purchased by Customer, then Customer shall be entitled to such passes in such quantities as described in the Product Description. If parking passes are not included in the Product Description of a Hospitality Package purchased by a Customer than Customer may request the opportunity to purchase additional parking passes from On Location provided, however, any such requests will be subject to availability and will be made available for purchase at On Location’s sole discretion (including in such locations and in such quantities as determined by On Location in its sole discretion). On Location shall not be liable to Customer for any failure to fulfill, or decision not to fulfill, a Customer’s request for parking passes for any reason whatsoever (or for no reason). Customer’s opportunity to request purchasing parking passes pursuant to this Section 4.7 shall not be deemed an offer by On Location to sell such parking passes to Customer.
4.8. If your purchase includes Platinum Access Elements or your Hospitality Package(s) is/are labled as a Platinum Access Program, such Platinum Access Elements are outlined in the Product Description and will be subject to the following additional terms. Some of the goods and/or services which make up the Platinum Access Elements are provided by third parties. In addition to the Sales Agreement, Customer agrees to abide, and cause its Guests to abide, by the terms and conditions imposed by any such third party, including, but not limited to, compliance with such third party's rules and restrictions regarding availability and use of goods, products and/or services. Violation of any third party's terms and conditions by Customer or any Guest may result in cancellation of Customer’s reservation or purchase, in Customer or its Guests being denied access to (or removed from) the applicable aspect of the Hospitality Package(s) and/or Platinum Access Element(s), in forfeiting any monies paid for such amenity, and/or in our debiting your account for any costs On Location may incur as a result of such violation or any cancellations that result in a fee, without refund from On Location. Interacting with any third party is at your own risk, and On Location, On Location Affiliated Companies and the FIFA Group will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third party or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any third party.
4.9. The Customer voluntarily enters the Sales Agreement acknowledging that the Hospitality Package Price is an all-inclusive price.
5. Payment
5.1. The Customer will owe to On Location the applicable aggregate amount set out in the Order Confirmation for all Hospitality Packages purchased via such Order (“Price”) upon completion of the applicable Purchase Process. The Customer will be responsible for full payment of the Price via the Preferred Payment Method or any Other Accepted Payment method.
5.2. Should a Customer opt to pay for their Hospitality Package in instalments, the Price of each Hospitality Package which is subject to the Sales Agreement concluded on the following dates will be due and payable as follows:
5.2.1. The Price of each Hospitality Package which is the subject of a Sales Agreement concluded during the Customers pre-sale window (as determined and communicated by On Location to the Customers), on or before 01 June 2025 will be due and payable in three (3) installments:
(i) thirty-three percent (33%) being due and payable immediately upon executing the Sales Agreement;
(ii) thirty-three percent (33%) being due and payable on or before 30 June 2025; and
(iii) thirty-four percent (34%) being due and payable on or before 15 January 2026.
5.2.2. The Price of each Hospitality Package which is the subject of a Sales Agreement concluded between 02 June 2025 and 31 December 2025 will be due and payable in two (2) installments:
(i) sixty-six percent (66%) being due and payable immediately upon executing the Sales Agreement; and
(ii) thirty-four percent (34%) being due and payable on or before 15 January 2026;
5.2.3. The Price of each Hospitality Package which is the subject of a Sales Agreement concluded on or after 01 January 2026 will be due and payable in full immediately upon executing a Sales Agreement.
5.3. The Prices of each Hospitality Package are exclusive of any VAT, GST, HST, PST and/or other sales, use, consumption or similar tax or applicable state or local tax, fees or dues. Any such amounts shall be reflected in the Order Confirmation and/or an invoice corresponding to the purchase. On Location may charge VAT, GST, HST, PST and/or other sales, use, consumption or similar tax or applicable state or local tax, fees or dues retrospectively after the date of an invoice in the event of any changes in applicable laws. The Customer is ultimately responsible for paying, on demand, any applicable taxes, fees or dues related to purchased Hospitality Packages which are not included in the Price regardless of when or upon whom such taxes, fees or dues may be levied, assessed or imposed by any legitimate taxing authority.
5.4. Payments must be received in full in the currency identified on the Order Form, and subsequently confirmed in the Order Confirmation.
5.5. Any and all bank or wire payment, currency conversion, currency exchange control, credit card charge (incurred by the Customer as a result of the payment with a payment card) or other charges incurred in connection with any payment obligation outlined in this Section 5 will be the sole responsibility of, and be borne and payable by the Customer in addition to the Price of the Hospitality Packages.
5.6. No refunds of any amounts paid by the Customer to On Location will be made to the Customer under any circumstances except with respect to:
(i) the cancellation of Team Specific Hospitality Packages (if offered by On Location) where the team which is identified as the subject of the relevant Hospitality Package fails to qualify for the FIFA World Cup 26™;
(ii) the cancellation of any Hospitality Package in the circumstances described in Section 3.7 or 4.6;
(iii) the cancellation of any Match in the manner outlined in Section 13.3; or
(iv) where a Match is cancelled or rescheduled following the beginning of the Match in the manner outlined in Section 13.5.
No interest shall be payable in relation to any such refunds payable to the Customer under the Sales Agreement. Refunds payable in connection with:
(v) Section 5.6 (i) above shall be made no later than thirty (30) days after the date on which the team which is identified as the subject of the relevant Team Specific Hospitality Package fails to qualify for the final competition of the FIFA World Cup 26™;
(vi) Section 5.6 (ii) above shall be made no later than thirty (30) days after the relevant Hospitality Package cancellation;
(vii) Section 5.6 (iii) above shall be made no later than ninety (90) days after the cancellation of the Match; and
(viii) Section 5.6 (iv) above shall be made no later than ninety (90) days after the Match was rescheduled and/or cancelled.
On Location reserves the right to deduct from any refund an administrative charge of (i) USD $50 per Hospitality Packages including a four (4) Match plan and (ii) USD $150 per Hospitality Packages including an eight (8) Match plan to cover legitimate administrative costs which may be incurred by On Location; provided, however, no such deduction will apply for a Team Specific Hospitality Package(s) that is cancelled pursuant to Section 5.6(i) above.
5.7. If payment of any monies which are due and payable pursuant to Section 5 is not received by On Location in full for any reason, On Location may upon giving notice to the Customer, in addition to all other rights and remedies available to it at law:
(i) terminate the entire Sales Agreement, or, alternatively, revoke its acceptance as regards the entire Sales Agreement;
(ii) terminate the Sales Agreement in respect of a certain number of specified Hospitality Packages only or, alternatively, revoke its acceptance as regards the Sales Agreement in respect of a certain number of specified Hospitality Packages only;
(iii) immediately and without further notice make available for sale to third parties each Hospitality Package which is the subject of any termination or revocation;
(iv) retain, as a non-refundable deposit, any amounts paid by the Customer as at the date of such termination or revocation;
(v) charge the Customer interest on all amounts outstanding at five percent (5%) above 12 month US Dollar Libor rate as it may vary from time to time from the date payment became due until actual payment is made;
(vi) terminate or suspend any of On Location’s obligations under the Sales Agreement; and/or
(vii) claim for all further losses and costs suffered by On Location as a result of non-payment and/or late payment.
On Location retains the right to claim damages which are in excess of the amounts specified above. 5.8. Opening Match Premium: The Customer acknowledges and agrees that, in addition to the Price stipulated in the Order Confirmation, if it has purchased a Team Specific Hospitality Package and the team it has selected is drawn at the Final Draw to play Mexico, USA or Canada in an Opening Match, the Customer will also be required to pay the following premium (“Opening Match Premium”) for each Hospitality Package for the Opening Match included within its Team Specific Hospitality Package as set out below:
• Suite: USD$2,250;
• Lounge A: USD$1,750;
• Lounge B: USD$1,750;
• Lounge C or any other lounges introduced at a later date: USD$1,500;
• Pavilion: USD$1,200.
All amounts due as a result of the Opening Match Premium shall be payable within ten (10) days of the date the applicable invoice issued by On Location.
The Opening Match Premium shall apply notwithstanding whether or not the Opening Match takes place in conjunction with and at the same time as the Opening Ceremony, and the sale of any Hospitality Packages in relation to a separately scheduled Opening Ceremony shall be priced and sold separately by On Location.
5.9. On Location reserves the right to refuse to process payments in respect of Customers with a prior history of questionable charges or where On Location reasonably believes a sale may result in a breach of the Sales Agreement. On Location may carry out such checks as it considers appropriate before invoicing or accepting payment. As part of such checks, the Customer grants to On Location the right to disclose personal data to third parties for the purposes of carrying out these security checks. The Customer acknowledges and agrees that On Location will not be liable for any damages resulting from its decision not to process a payment. The Customer explicitly approves the transfer of their personal data in this context.
5.10. If the Customer is paying using the Preferred Payment Method or any Other Accepted Payment Method, the Customer is responsible for ensuring that there are sufficient funds available on the account associated with the Preferred Payment Method or Other Accepted Payment Method at the time any payment is taken by On Location. The misuse of a Preferred Payment Method or any Other Accepted Payment Method or use without authorisation of the legal holder of the Preferred Payment Method/ Other Accepted Payment Method is viewed in the most serious manner by On Location and On Location reserves the right to take legal action against those committing or attempting to commit fraud, or similar criminal or civil offence.
6. Delivery of Hospitality Package Components
6.1. Unless otherwise noted in the Package Description or communicated by On Location, all elements of a Hospitality Package will be delivered electronically. In respect of the elements of the Hospitality Packages, including Tickets and/or Hospitality Access Devices or other e-passes the Customer acknowledges and accepts:
(i) Tickets will provided to the Customer by the FIFA Ticket Seller in a form determined by the FIFA Ticket Seller;
(ii) the Hospitality Access Devices or other e-passes will be emailed to the Customer or otherwise made available by On Location for download;
(iii) with respect to other forms of Hospitality Access Devices or other e-passes, the Customer will be required to follow all instructions provided by On Location and that use of such or Hospitality Access Devices or other e-passes may require the Customer and its Guests to download a mobile application and agree to separate terms and conditions applicable thereto;
(iv) Customer and Guests will be required to have valid identification in order to access the Hospitality Facilities with and/or Hospitality Access Devices or other e-passes.
6.2. Notwithstanding Section 6.1, On Location may, at its sole discretion, elect to deliver components (i.e. other than a Ticket) of a Hospitality Package via a non electronic method of delivery. To the extent On Location chooses to deliver Hospitality Packages via such methods, On Location will use reasonable endeavours to procure that such components will be:
(i) delivered to the address stated in the Order Confirmation (or to a different address subsequently agreed in writing by On Location) by a method of On Location’s choice; or
(ii) made available for collection by the Customer at On Location customer service centres, in accordance with policies to be established by On Location and notified to the Customer; or
(iii) made available for collection at an alternative location if this is notified in advance to the Customer by On Location.
On Location shall be under no obligation to deliver the components of a Hospitality Package at the same time and may deliver the respective components at different times and to different locations in accordance with Section 6.2 (i), (ii) and (iii) above.
The Customer acknowledges and agrees that the delivery or the availability for collection, of Hospitality Package components is subject to the Customer having complied in full with all elements of the Sales Agreement. Unless otherwise notified in writing to the Customer by On Location, neither On Location, an On Location Sales Agent, nor any FIFA Group Company shall be responsible on behalf of any Customer or Guest for applying for, collecting or providing any travel visa or substitutional permits (including any form of fan identification system such as a fan passport or equivalent document or permit) to enter or exit any country/ jurisdiction in which a Match is played. The Customer remains responsible at all times for taking care of all general and event-specific requirements relating to their own and their Guests’ entry to and exit from any country/ jurisdiction in which a Match is played and in relation to their movement therein. The Customer and each Guest are responsible for arranging, at their own cost, transportation to and from the Match as well as any accommodation that they may require. Customer and each Guest are not entitled to any compensation from On Location or any FIFA Group Company in the event the Customer or any Guest is unable to attend Match due to delays caused by transportation to and from the same.
6.3. Neither On Location nor any FIFA Group Company will be responsible or liable in any way to a Customer or any third party as a result of any late delivery of a Hospitality Package which arises as a result of a failure of and/or interruption to any delivery services or failure, act or omission of any third party supplier or local authority or government department.
6.4. On Location will not deliver Hospitality Packages to post office boxes, unless agreed otherwise in writing by On Location on a case-by-case basis. For the avoidance of doubt, any approval under this 6.4 shall not apply to Tickets. The Customer is required to provide a street address as well as the name and contact details of an individual which has been expressly authorised to take delivery of the Hospitality Packages. It is the Customer's responsibility to arrange for an authorised representative to be present at the delivery address to take delivery of every Hospitality Package and to notify On Location of any change in the proposed delivery address.
6.5. Save in respect of last minute sales or as On Location may determine (acting reasonably), if the Customer has not received the Ticket, Hospitality Access Device (if applicable) and all other applicable Hospitality Package components at least three (3) weeks prior to the first Match of the FIFA World Cup 26™, the Customer will immediately notify On Location (or the On Location Sales Agent) in writing. For any last minute sales On Location will deliver any non-Ticket or non-Hospitality Access Device within sixty (60) days from the conclusion of the FIFA World Cup 26™.
6.6. Any Ticket, Hospitality Access Device (if applicable) or parking pass which has become damaged in any way after delivery to, or collection by, the Customer and is, as a consequence, unreadable, may not be accepted for admission to, or use at, a Stadium and/or Hospitality Facility. It is the sole responsibility of the Customer to immediately notify On Location or a On Location Sales Agent, in writing, in the event that any Ticket, Hospitality Access Device (if applicable) or parking pass is delivered or collected in a damaged condition. In the absence of any such written notification, the relevant Ticket, Hospitality Access Device (if applicable) or parking pass will be deemed to be undamaged at delivery or collection.
6.7. The FIFA Ticket Seller, On Locations, and the On Location Sales Agents shall not be responsible or liable in any way to a Customer or any third party for any lost, stolen, damaged, destroyed, forgotten or mutilated Ticket, Hospitality Access Device (if applicable) or parking passes or other Hospitality Package component once received or collected by the Customer.
6.8. On Location reserves the right to determine whether to issue replacement Hospitality Access Devices (if applicable), Tickets or parking passes in the event of any occurrence of the circumstances outlined in Sections 6.5, 6.6 and/or 6.7, and to determine the conditions which may apply to any such replacements. On Location reserves the right to determine the conditions which shall apply to the replacement Hospitality Access Devices (if applicable), Tickets or Parking Devices in the event of any occurrence of the circumstances outlined in Sections 6.5, 6.6 and/or 6.7.
7. Hospitality Services
The Customer acknowledges and agrees that:
(i) access to any Stadium and/or Hospitality Facilities is strictly limited to the day of the Match in respect of which a Hospitality Package has been purchased, and to the times indicated by On Location, the FIFA Ticket Seller and any other FIFA World Cup™ Authority from time to time;
(ii) the delivery of all hospitality services and benefits in connection with a Hospitality Package, including the provision and consumption of alcohol, are subject to applicable local laws. Without prejudice to the foregoing, all Suites shall have an option for the availability or the exclusion of alcoholic beverages within the Suites provided that this is selected by a Customer on the Order Form; provided, however, there shall be no Price reduction if the Customer elects to exclude alcoholic beverages. The Customer may change its option after finalisation of an Order Form provided it has notified On Location within an agreed notification period. The Customer shall be advised by On Location of such notification period at the time of submitting an Order Form.
(iii) On Location retains the right to amend the scope of the Hospitality Facilities and hospitality services and benefits applicable to any Hospitality Package, provided that On Location provides the Customer with replacement hospitality services and benefits of substantially similar or better quality and value, as determined by On Location in its sole discretion;
(iv) access to Hospitality Facilities will be limited to Customers and Guests who are in possession of an appropriate Hospitality Access Devices (if applicable) and any other any additional or alternative document, pass or form of identification (including any form of dedicated fan identification) as may be notified to the Customer by On Location from time to time ; and
(v) On Location will use reasonable efforts to procure Tickets which form part of Hospitality Packages which are the subject of a single Sales Agreement and will, wherever reasonably possible, correspond to Stadium Seats which are adjacent to each other or in the same block. No guarantees or warranties are provided by the FIFA Ticket Seller or On Location that Seats will be adjacent to each other or in the same block.
8. Ticket Terms of Use
8.1. The Ticket Terms of Use (and the Stadium Code of Conduct incorporated therein) and these Sales Regulations each form an integral part of the Sales Agreement. By purchasing, receiving or using a Ticket to enter the Stadium the Customer irrevocably and unconditionally undertakes and agrees to fully comply with the Ticket Terms of Use and these Sales Regulations. The Ticket Terms of Use applicable to a Ticket will be the version issued by the FIFA Ticket Seller, and for the avoidance of doubt:
8.1.1. for Tickets to a Match or Matches occurring in United States, the applicable Terms of Use is the FWC26 Terms of Use for (Tickets for Matches played in the United States)
8.1.2. for Tickets to a Match or Matches occurring in Canada, the applicable Terms of Use is the FWC26 Terms of Use for (Tickets for Matches played in Canada) and,
8.1.3. for Tickets to a Match or Matches occurring in Mexico, the applicable Terms of Use is the FWC26 Terms of Use for (Tickets for Matches played in Mexico).
8.2. Each Customer and Guest who uses a Ticket to enter the Stadium will be deemed to have fully and irrevocably agreed to accept, and comply with, the applicable and updated version of the Ticket Terms of Use applicable to the Ticket that may be issued from time to time. The Customer may check for any updates or modifications to the Ticket Terms of Use here.
8.3. The Customer further agrees to ensure that its Guests fully comply with the Ticket Terms of Use and these Sales Regulations and the Customer, regardless of the Customer’s fault, remains primarily liable to On Location for any non-compliance by the Guest. It is the Customer's responsibility to notify to each individual Guest in writing of the requirements of the Ticket Terms of Use and these Sales Regulations and to ensure full compliance with the same by its Guests.
8.4. All of the terms and conditions reflected in the Ticket Terms of Use and these Sales Regulations with respect to the Stadium to which a Customer or Guest gains access through the use of a Ticket shall also apply to the Hospitality Facilities, in so far as is relevant, to which the Customer gains access through the use of a Hospitality Access Device (if applicable) on Match days.
8.5. With respect to a Ticket which comprises part of a Hospitality Package, any reference to the “Ticket Purchaser” (or the applicable alternative title) in the Ticket Terms of Use shall be considered a reference to the Customer, and any reference to the “Ticket Holder” (or the applicable alternative title) in the Ticket Terms of Use shall be considered a reference to the Customer and/or any Guest who uses a Ticket which forms part of a Hospitality Package to gain access to the Match. Any reference to the “Terms of Sale” in the Ticket Terms of Use shall be considered a reference to these Sales Regulations.
8.6. Any measures taken or imposed by a FIFA World Cup™ Authority with respect to any Match, any Ticket or any Stadium shall apply to the Customer and/or its Guests. By way of illustration only, if any Ticket is cancelled or a Customer or Guest is expelled from, or refused entrance to, the Stadium and/or the Hospitality Facilities as a result of a violation of the Ticket Terms of Use or these Sales Regulations or as result of any action authorised pursuant to any law or by-law, the Customer and/or the Guest may (without prejudice to any other rights or remedies On Location may have) lose all rights pursuant to any or all of its Hospitality Package(s) (including the Ticket component) in connection with the FIFA World Cup 2026™, with no right of refund.
8.7. Tickets are sold by the FIFA Ticket Seller in Ticket categories. The locations of Seats for specific Ticket categories for Matches at the Stadiums are determined by the FIFA Ticket Seller in its discretion. Neither On Location nor any FIFA Group Company shall be responsible or liable in any way to a Customer and/or any Guests in relation to any complaints regarding locations of Seats, including if FIFA determines or changes the location of Seats, provided the locations of such Seats correspond with the correct Ticket category for the particular Match at the relevant Stadium. Any drawings included as part of the Product Description are therefore approximate depictions, not actual and should not be considered definitive. Each Stadium and Match will be configured differently. The Customer acknowledges that Seat types for certain Ticket categories which form part of Hospitality Packages in the Mexico City Stadium are unknown at the time of purchase and will be communicated by On Location to Customer as soon as Seat types have been confirmed.
9. Data
9.1. The Customer agrees that it shall comply with the directives of On Location and/or any FIFA Group Company with regard to the provision of individual or personal data for Guests. The Customer agrees that the provision of any individual or personal data (in relation to the Customer or Guests) to On Location may be shared with any FIFA Group Company, and vice versa.
9.2. The Customer agrees, if requested by On Location, to provide each of its Guests with the Ticket specifically allocated, by Ticket number or by block, Seat or row number, to such Guest.
9.3. In the event that the Customer fails to provide the details required in Section 9.1, On Location reserves the right (without prejudice to any other rights or remedies On Location may have) to withhold delivery of the Hospitality Packages until such data is provided, to cancel the relevant Hospitality Package(s) and/or to refuse entrance to the Stadium and/or any Hospitality Facility to any Customer or Guest for which data has not been provided, with no right to any refund. The Customer acknowledges and agrees that any Ticket and any other component of a Hospitality Package(s) thus cancelled may be made available for re-sale by On Location.
9.4. On Location or a FIFA World Cup™ Authority may carry out access controls and inspections at a Stadium. In the event that a Customer or Guest attempts to use a Hospitality Package at a Stadium and/or Hospitality Facility and the personal details of such Customer or Guest do not match the data provided in respect of such Hospitality Package, On Location or the FIFA World Cup™ Authority expressly reserves the right to cancel the relevant Hospitality Package(s) and/or to refuse entrance to the Stadium and/or Hospitality Facility to the Customer or Guest, with no right to any refund. The Customer acknowledges and agrees that any such Ticket and other component of a Hospitality Package(s) may be made available for re-sale by On Location.
9.5. The personal data provided to On Location, any FIFA Group Company and/or any third party authorised by FIFA pursuant to these Sales Regulations will, subject to applicable law and On Location’s privacy policy available at https://onlocationexp.com/soccer/fifa-world-cup-privacy-policy (“Privacy Policy”), be used, processed, stored, and transferred to third parties (including but not limited to cross-border transfer) designated by On Location and/or FIFA (located both within and outside of Switzerland) for purposes relating to; (i) Hospitality Package sales and allocation procedures, (ii) any relevant safety and security measures, and (iii) rights protection measures in connection with the Matches.
9.6. Customers may update, correct or amend their personal data by contacting On Location in writing. If an Order Form is rejected by On Location or the Sales Agreement is cancelled or terminated (for whatever reason), the Customer may request deletion of its personal data provided in connection with the Order Form by contacting On Location in writing.
10. Prohibition on the Resale and Transfer of Hospitality Packages
10.1. Subject to applicable law, the Customer is prohibited from:
(i) directly or indirectly conducting, allowing, permitting, authorising and/or approving:
a. any resale, or the offering for resale (whether online or offline), and/or b. the exchange or other transfer or assignment of rights (other than the provision to a Guest) (whether online or offline);
of any Hospitality Package (or any component thereof), Ticket, Hospitality Access Device (if applicable), parking pass or other benefit or service provided in connection with a Hospitality Package, whether for any value of any kind or otherwise, including, without limitation, in connection with any separate transaction with any third party under which any value of any kind is transferred to the Customer in connection (whether direct or indirect) with the provision by the Customer of any Hospitality Package;
and,
(ii) acting, purporting to act, or advertising its ability to act, as an agent, facilitator or representative of a third party for the purchase, or purported purchase, of Hospitality Packages (or any component of a Hospitality Package) and/or Tickets by the third party.
10.2. Section 10.1 shall prevail over any resale or transfer rights of the Customer under the applicable Ticket Terms of Use.
10.3. The Customer shall ensure that any Hospitality Packages are only used by the Customer itself or by its Guests to which the Customer provides the Hospitality Packages.
10.4. The Customer shall ensure that none of its Guests resell, exchange or otherwise transfer, whether in whole or in part and whether for value or otherwise, any Hospitality Package, Ticket, Hospitality Access Device (if applicable), parking pass or other benefit or service provided in connection with a Hospitality Package, and that all Guests are informed in writing by the Customer of this prohibition.
10.5. On Location may, but has no obligation to establish an official resale platform for the resale of Hospitality Packages. For the avoidance of doubt, should such platform be established, the Customer may be entitled to, notwithstanding the other provisions of this Section 10, resell eligible Hospitality Packages on such platform subject to terms and conditions of such platform.
10.6. Any Customer or Guest who is entitled to use any component of a Hospitality Package must be the same person as the Customer or Guest who uses each of the corresponding components of the relevant Hospitality Package.
10.7. At no stage will a Guest become a party to the Sales Agreement or receive any rights under or in connection with the Sales Agreement, or be entitled to any recourse against On Location or FIFA or any FIFA World Cup™ Authority under the Sales Agreement.
11. Use of Hospitality Packages
11.1. The Customer expressly acknowledges and agrees that the purchase of a Hospitality Package does not grant the right to, or permit the Customer and/or its Guest(s) to exercise, any marketing, advertising or promotional rights with respect to the FIFA World Cup 26™ or any ancillary event, any Match, any national team, player or official participating in the FIFA World Cup 26™, any FIFA Group Company, On Location, or any other affiliated body or event.
11.2. The Customer shall not, and shall ensure that each of its Guests shall not, hold itself out as a sponsor of, or otherwise associate itself or its name, services or products in any manner whatsoever with, the FIFA World Cup 26™ or any ancillary event, any Match, any national team, player or official participating in the FIFA World Cup 26™, any FIFA Group Company, On Location, or any other affiliated body or event.
11.3. The Customer shall not, and shall ensure that each of its Guests shall not, before, during and after the FIFA World Cup 26™:
(i) use a Hospitality Package or any component thereof for any marketing, advertising or promotional purposes including, but not limited to, use as a prize in competitions, games, lotteries, sweepstakes, or any other similar activity;
(ii) conduct any promotional, advertising or marketing activity in connection with the FIFA World Cup 26™ or any ancillary event, any Match, any national team, player or official participating in the FIFA World Cup 26™, any FIFA Group Company, On Location, or any other affiliated body or event; or
(iii) conduct any activity which On Location or FIFA reasonably believes may lead to an association between the Customer, its Guest and/or the Customer’s or its Guests’ name, services or products and the FIFA World Cup 26™ or ancillary event, any Match, any national team, player or official participating in the FIFA World Cup 26™, any FIFA Group Company, On Location, or any other affiliated body or event.
11.4. The Customer shall not, and shall ensure that each of its Guests shall not, develop, use or register any name, logo, trademark, symbol, service mark or other mark (including without limitation the official name and mascot of the FIFA World Cup 26™) which may be inferred by the public as identifying with FIFA Group Company, the FIFA World Cup 26™ or, including the words “World Cup”, “Mundial”, “FIFA”, “Coupe du Monde”, “Copa do Mundo”, “Copa del Mundo”, “WM” or “Weltmeisterschaft” (or any other term used in any language to identify the FIFA World Cup 26™) or the development, use or registration of the year 2026 in connection with the United States, Canada or Mexico, North America or any similar indicia or derivation of such terms or date in any language.
11.5. The Customer shall not, and shall ensure that each of its Guests shall not, bring or cause to have brought any promotional, advertising or commercial items of any kind into a Stadium or Hospitality Facility, including any banner, sign (including handheld lollipop signs) or leaflet for the purposes of display or distribution. By way of illustration only, the Customer and each of its Guests shall refrain from wearing, in any Stadium or Hospitality Facility, any clothing or materials which prominently features the name and/or logo and/or any other trademark of the Customer and/or its Guest(s) and which is intended to be worn as part of a group wearing the same or similar clothing in a way which On Location or FIFA may regard as the conduct of a promotional, advertising or commercial activity.
11.6. The Customer shall not, and shall ensure that each of its Guests shall not, promote, sell, display or distribute any promotional, advertising or commercial items or services at any Stadium or Hospitality Facility, such as, without limitation, any drinks, food, souvenirs and clothing and flyers. All such items are subject to removal or confiscation by any FIFA World Cup™ Authority or, at the entrance of and within a Hospitality Facility, On Location, and any person engaging in such activities is subject to ejection from the Stadium and/or Hospitality Facility.
11.7. By using any component of a Hospitality Package to attend a Hospitality Facility or Stadium, each Customer grants, and confirms that each of its Guests grants, FIFA and any third party authorised by FIFA the unrestricted right and licence to use worldwide and in perpetuity the Customer’s and Guests’ image, likeness, actions, name, voice and statements in connection with any live or recorded broadcast or other transmission or reproduction of the FIFA World Cup 26™, in whole or in part, by means of any media existing now or in the future, for any purpose and without compensation, consideration or notification. The Customer waives, and confirms that each of its Guests waives, in advance all rights and actions seeking to oppose such use.
11.8. Nothing in these Sales Regulations or the Ticket Terms of Use grants any person in possession of a Ticket or Hospitality Access Device (if applicable) the right to capture or produce any photographs, sounds, videos, other audio, visual or audio-visual material, accounts or descriptions of any Match or any other content relating to the FIFA World Cup 26™ while attending the Hospitality Facility or Stadium (“Event Content”) other than for personal, non-commercial purposes. Any Event Content captured or produced in contravention of this Section 11.8 is strictly prohibited.
11.9. The Customer acknowledges and agrees that any violation by Customer and/or its Guests of the terms relating to the use of a Hospitality Package pursuant to Sections 11.1 to 11.8 above represents a material breach of these Sales Regulations by Customer. In such case:
(i) On Location is entitled to terminate with immediate effect the Sales Agreement pursuant to Section 14.2 below;
(ii) FIFA is entitled to exercise its rights pursuant to Section 14.3 and 14.4 below; and
(iii) the Customer acknowledges and agrees to be directly liable to FIFA for any direct and indirect damages suffered by any FIFA Group Company, including but not limited to consequential damages, incidental damage, loss of profits, loss of revenues, indirect damages of whatsoever nature or punitive damages.
11.10. Each Suite purchased under these Sales Regulations, shall be furnished and equipped with such fixtures, furnishings and equipment as On Location shall determine. Without the prior approval of On Location and/or any FIFA Group Company, the Customer shall not make any additions or alterations to the interior or exterior of the Suite, or to the fixtures, furnishings or equipment therein, without prior written approval from On Location. On Location reserves the right to withhold such approval at its sole discretion or to comply with the specific requirements of any FIFA Group Company. Customer acknowledges that no representations, warranties or promises have been made by On Location regarding any alterations, modifications or improvements of any kind, whether now or in the future. The Customer acknowledges that it is contracting the Suite in its “as-is” condition. On Location (or its designee) shall be responsible for ordinary repairs and maintenance to the interior and exterior of the Suite, including ordinary cleaning, sweeping, vacuuming, trash removal and dusting. Except for ordinary wear and tear, the Customer shall keep and maintain the Suite in good repair, order and condition, and shall reimburse On Location for the cost of any repairs to the Suite or On Location’s (or the stadium’s) property therein caused by the Customer, its personnel, Guests or other invitees.
12. Acceptance of Risk, Limitations on Liability, Customer and Guest Responsibilities
12.1. The following limitations of liability apply with respect to all Hospitality Package components, including, but not limited to, Tickets.
12.2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CUSTOMER AND EACH GUEST (IN ITS OWN NAME AND ON BEHALF OF ANY MINORS USING A HOSPITALITY PACKAGE BOUGHT BY IT) ACCEPTS ALL RISKS AND DANGERS WHICH IT MAY FACE OR ENDURE WHILE ATTENDING ANY MATCH OR PARTICIPATING IN ANY HOSPITALITY ACTIVITY AND WAIVES ANY CLAIMS AGAINST ON LOCATION, AN ON LOCATION SALES AGENT, AND THE FIFA WORLD CUP™ AUTHORITIES RELATING TO SUCH RISKS AND DANGERS. THE CUSTOMER AND EACH GUEST (IN ITS OWN NAME AND ON BEHALF OF ANY MINORS USING A HOSPITALITY PACKAGE BOUGHT BY IT) ACCEPTS THAT THERE ARE RISKS TO ITS PERSONAL SAFETY OR PROPERTY LOSS ON THE WAY TO OR FROM AND OUTSIDE OF OR WITHIN THE STADIUM AND THE OTHER SITES ASSOCIATED WITH THE HOSPITALITY PACKAGE. NOTHING IN THIS PARAGRAPH IS INTENDED TO REQUIRE A CUSTOMER OR GUEST TO ACCEPT RISKS OR DANGERS FROM, OR WAIVE RIGHTS TO DAMAGES, LOSSES, COSTS, EXPENSES, CLAIMS OR FEES ARISING FROM, THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF ON LOCATION, AN ON LOCATION SALES AGENET, OR A FIFA GROUP COMPANY.
THERE IS AN INHERENT RISK OF EXPOSURE TO INFECTIOUS DISEASES IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT, INCLUDING STADIUM PROPERTY. BY ENTERING ANY HOSPITALITY FACILITY OR STADIUM, THE CUSTOMER CONFIRMS THAT IT AND EACH OF ITS GUESTS VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO INFECTIOUS DISEASES. THE CUSTOMER FURTHER ACKNOWLEDGES AND ACCEPTS THAT IT AND EACH OF ITS GUESTS WILL FOLLOW ANY AND ALL RULES AND/OR PROTOCOLS THAT THE FIFA WORLD CUP™ AUTHORITIES MAY IMPLEMENT IN ORDER TO ATTEMPT TO REDUCE THE SPREAD OF OR THE RISK OF CONTRACTING INFECTIOUS DISEASES AND THAT SUCH RULES AND PROTOCOLS ARE SUBJECT OT CHANGE AND MAY ONLY BE PROVIDED SHORTLY BEFORE A MATCH. THE INABILITY OR UNWILLINGNESS TO COMPLY WITH SUCH RULES AND/OR PROTOCOLS SHALL NOT ENTITLE THE CUSTOMER OR ITS GUESTS TO A REFUND OR ANY OTHER FORM OF COMPENSATION.
12.3. SUBJECT TO SECTION 12.5 BELOW, ON LOCATION, THE ON LOCATION SALES AGENTS, AND EACH OF THE FIFA WORLD CUP™ AUTHORITIES HAVE INDEPENDENT ROLES AND RESPONSIBILITIES IN CONNECTION WITH THE FIFA WORLD CUP 26™. NEITHER ON LOCATION, AN ON LOCATION SALES AGENT, ANY FIFA GROUP COMPANY OR ANY OTHER FIFA WORLD CUP™ AUTHORITY SHOULD BE HELD RESPONSIBLE FOR THE ACTIVITIES OR OMISSIONS OF THE FIFA GROUP, ANOTHER FIFA WORLD CUP™ AUTHORITY OR ON LOCATION OR THE ON LOCATION SALES AGENTS. ON LOCATION, THE ON LOCATION SALES AGENTS AND EACH FIFA GROUP COMPANY AND EACH OTHER FIFA WORLD CUP™ AUTHORITY IS RESPONSIBLE FOR ITS OWN ACTS AND OMISSIONS.
12.4. SUBJECT TO SECTION 12.5 BELOW AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ON LOCATION NOR ANY FIFA GROUP COMPANY SHALL BE LIABLE TO THE CUSTOMER AND/OR ANY GUEST FOR ANY INDIRECT OR CONSEQUENTIAL LOSS (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF ANTICIPATED SAVINGS, LOSS OF GOODWILL OR LOSS OF REPUTATION) ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OR ANY BREACH OF THE SALES AGREEMENT. THE MAXIMUM LIABILITY OF ON LOCATION AND/OR ANY FIFA GROUP COMPANY TO THE CUSTOMER AND/OR GUEST IN CONTRACT OR OTHERWISE UNDER OR IN CONNECTION WITH THE SALES AGREEMENT SHALL NOT EXCEED THE TOTAL PRICE PAID FOR HOSPITALITY PACKAGES BY THE CUSTOMER TO ON LOCATION IN RESPECT OF THE SALES AGREEMENT.
12.5. NOTHING IN THE SALES AGREEMENT WILL AFFECT THE STATUTORY RIGHTS (INCLUDING CONSUMER RIGHTS IF AND WHEN APPLICABLE) OF ANY CUSTOMER OR GUEST OR EXCLUDE OR RESTRICT ANY LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM THE NEGLIGENCE OR IMPROPER CONDUCT BY ANY FIFA GROUP COMPANY, ANY OTHER FIFA WORLD CUP™ AUTHORITY, ON LOCATION, THE ON LOCATION SALES AGENTS OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12.6. THE CUSTOMER AND EACH GUEST IS RESPONSIBLE FOR THE USE OF ITS TICKET AND/OR HOSPITALITY ACCESS DEVICE (IF APPLICABLE). TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CUSTOMER AND EACH GUEST INDEMNIFIES AND HOLDS HARMLESS ON LOCATION, THE ON LOCATION SALES AGENTS, AND THE FIFA WORLD CUP™ AUTHORITIES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES AND LIABILITIES SUFFERED AND/OR INCURRED IN CONNECTION WITH, ARISING OUT OF OR RESULTING FROM:
(i) ITS MISUSE OF A TICKET AND/OR HOSPITALITY ACCESS DEVICE (IF APPLICABLE); OR
(ii) THE MISUSE OF A TICKET AND/OR HOSPITALITY ACCESS DEVICE (IF APPLICABLE) BY A MINOR IF THE TICKET AND/OR HOSPITALITY ACCESS DEVICE (IF APPLICABLE) WAS PROVIDED BY THE CUSTOMER; OR
(iii) THE MISUSE OF A TICKET AND/OR HOSPITALITY ACCESS DEVICE (IF APPLICABLE) BY ANY OTHER THIRD PARTY WHICH HAS OBTAINED, DIRECTLY OR INDIRECTLY, A TICKET AND/OR HOSPITALITY ACCESS DEVICE (IF APPLICABLE) THROUGH IT; OR
(iv) A VIOLATION OF THE TICKET TERMS OF USE, THESE SALES REGULATIONS AND/OR ANY OTHER RELEVANT LAWS OR BY-LAWS; OR
(v) ANY OTHER HARMFUL CONDUCT IN CONNECTION WITH THE TICKET AND/OR HOSPITALITY ACCESS DEVICE (IF APPLICABLE).
THIS MEANS THAT IF A CUSTOMER OR ANY GUEST VIOLATES ANY TICKET AND/OR HOSPITALITY ACCESS DEVICE (IF APPLICABLE) RELATED RULES, THE CUSTOMER MUST TAKE FULL FINANCIAL RESPONSIBILITY AND PAY FOR ANY DAMAGE, INCLUDING LEGAL COSTS, THAT ON LOCATION, THE ON LOCATION SALES AGENTS, AND/OR THE FIFA WORLD CUP™ AUTHORITIES MAY INCUR IN MANAGING OR RESOLVING THE PROBLEMS CAUSED BY THE VIOLATION.
12.7. THE CUSTOMER AND EACH GUEST IS RESPONSIBLE FOR THEIR PERSONAL ARRANGEMENTS CONNECTED TO THE HOSPITALITY PACKAGES (INCLUDING, WITHOUT LIMITATION, TRAVEL, ANY FORM OF TRANSPORTATION AND ACCOMMODATION (TO THE EXTENT ACCOMMODATION IS NOT INCLUDED IN THE HOSPITALITY PACKAGE(S)) AND SUCH ARRANGEMENTS ARE ENTERED INTO BY THE CUSTOMER AND EACH GUEST AT THEIR OWN RISK AND ON LOCATION, ANY FIFA GROUP COMPANY AND ANY OTHER FIFA WORLD CUP™ AUTHORITIES SHALL NOT BE LIABLE FOR ANY COSTS OR LOSSES RELATING TO SUCH ARRANGEMENTS SUFFERED BY THE CUSTOMER AND ANY GUESTS.
13. Unforeseen Circumstances
13.1. If a Match is rescheduled or relocated owing to a Force Majeure Event, On Location shall use reasonable efforts to arrange for corresponding hospitality services and benefits to be provided at the rescheduled or relocated Match, but will have no obligation to do so. On Location reserves the right to make alterations to the times, dates and locations in connection with the delivery of hospitality benefits and services as a result of any such unforeseen circumstances. Subject to Section 13.2 below, in the event of a rescheduling or a relocation of a Match, neither party shall be relieved from its obligations under this Agreement, it being understood that the respective obligations of the parties (together with any payments) shall be transferred and applied instead to the rescheduled/relocated Match. Further, if your purchase includes Platinum Access Elements or your Hospitality Package(s) is/are labeled as a Platinum Access Program the Customer acknowledges and agrees that arrangements for Platinum Access Elements in connection with the rescheduled or relocated Match may be subject to additional costs in excess of the Price, such costs to be borne by the Customer; provided, however, Customer shall be entitled to a pro-rata refund of a corresponding portion of the Price commensurate to any Platinum Access Elements not provided to Customer in the event On Location is unable to re-book a portion of (or the entirety of) the Platinum Access Elements in relation to such rescheduled or relocated Match.
13.2. Regardless of the availability of hospitality services and benefits, the rescheduling or relocation of any Match owing to a Force Majeure Event or another circumstance outside the control of On Location does not affect the validity of any Ticket for that Match (other than as specified in the Ticket Terms of Use). The use of Tickets is exclusively governed by the Ticket Terms of Use with respect to the rescheduling or relocation of any Match.
13.3. If, prior to the start of a Match, a Match is cancelled (and not rescheduled) or is held behind closed doors due to a Force Majeure Event or another circumstance outside the control of On Location (including but not limited to a safety and security concern or a decision made by any FIFA Group Company or any other FIFA World Cup™ Authority or the disqualification or withdrawal of a team), On Location shall refund the full Price of each affected Hospitality Package, such refund to be determined by reference to the prevailing circumstances. If your purchase includes Platinum Access Elements or your Hospitality Package(s) is/are labeled as a Platinum Access Program any such refund will be less the portion of the Price relating to Platinum Access Elements actually utilized by Customer. Any such refund shall constitute the sole and exclusive remedy to which the Customer is entitled.
13.4. The cancellation of any Match or part thereof due to a Force Majeure Event (including but not limited to a safety and security concern or a decision made by any FIFA Group Company or any other FIFA World Cup™ Authority, or the disqualification or withdrawal of a team) does not affect the validity of any Ticket for that Match (other than as specified in the Ticket Terms of Use). Tickets are exclusively governed by the Ticket Terms of Use with respect to the cancellation of any Match.
13.5. If, after a Match is started, such Match is rescheduled, On Location is under no obligation to provide the Customer with the Hospitality Package for any rescheduled Match. If On Location does offer the Hospitality Package for the rescheduled Match, the Customer shall retain all applicable Ticket(s) and Hospitality Access Devices issued in connection with the original Match, and these will be honored for the new Match date. No refund will be issued unless there is a substantial reduction in the quality of the Hospitality Package made available at the Match on the rescheduled date. Further, if, after a Match is started, such Match is cancelled (and not rescheduled), rescheduled to be held behind closed doors or On Location does not provide the Customer with the Hospitality Package for the rescheduled Match, no refund will be issued unless the quality of the Hospitality Package made available to and experienced by the Customer at the original Match was substantially lesser than that associated with Hospitality Package purchased under this Sales Agreement. If On Location determines that a refund is to be issued in accordance with this Section 13.5, such refund will be limited to portion of the Price corresponding to the portion of the Hospitality Package not received by the Customer, determined at On Location’s discretion. If your purchase includes Platinum Access Elements or your Hospitality Package(s) is/are labeled as a Platinum Access Program, in all cases, Customer shall not be entitled to a refund in connection with any Platinum Access Elements utilized or capable of being utilized notwithstanding such Match rescheduling.
14. Termination
14.1. In the event that any Customer fails to ensure that On Location receives, in full any amount due and payable hereunder, On Location reserves the rights specified in Section 5.7, including, without limitation, the right to terminate the Sales Agreement in full or in part.
14.2. The Customer acknowledges and agrees that, in the event of a violation or breach, by Customer or any of its Guests, of any term of the Ticket Terms of Use, these Sales Regulations or any other relevant laws or by-laws, On Location shall, in addition to all other rights and remedies that On Location may have, retain the right to:
(i) terminate the Sales Agreement in whole or in part immediately without further notice;
(ii) render null and void any applicable Hospitality Access Device (is applicable);
(iii) enforce the FIFA Ticket Seller’s termination of the sale of Ticket(s) forming part of the Hospitality Package and FIFA’s right to render null and void the Ticket(s) comprised in the Hospitality Package;
(iv) refuse entry into the Stadium and/or any Hospitality Facility to the offending Customer and/or Guest, or eject the Customer and/or Guest from the Stadium and/or Hospitality Facility;
(v) enforce the Sales Agreement and/or claim damages; and/or
(vi) notify governmental authorities of a violation of the provisions of the Ticket Terms of Use, these Sales Regulations and/or the relevant laws or by-laws that correspond to violations of applicable l or other laws.
14.3. The Customer acknowledges and agrees that, in the event of a violation or breach, by Customer or any of its Guests, of any term of the Ticket Terms of Use or any other relevant laws or by-laws the FIFA Ticket Seller, or On Location acting on the FIFA Ticket Seller’s behalf, shall, in addition to all other rights and remedies that the FIFA Ticket Seller may have, retain the right to:
(i) terminate, in whole or in part, the direct agreement between the FIFA Ticket Seller and the Customer concerning the sale of the Ticket(s) forming part of the Hospitality Package;
(ii) cancel, or render null and void, any Ticket forming part of the Hospitality Package; and/or
(iii) refuse entry into the Stadium and/or any Hospitality Facility to the offending Customer and/or Guest, or eject the Customer and/or Guest from the Stadium and/or Hospitality Facility.
14.4. The Customer acknowledges and agrees that:
(i) On Location shall be entitled to terminate, in whole or in part, the Sales Agreement if FIFA has exercised any of its rights set out in Section 14.3 above; and
(ii) the FIFA Ticket Seller shall be entitled to terminate the direct agreement between the FIFA Ticker Seller and the Customer concerning the sale of a Ticket forming part of the Hospitality Package if On Location has exercised any of its rights set out under Section 14.2 above.
14.5. In addition to laws applicable in other countries, the United States, Canada, Mexico or Swiss governments may enact laws or regulations that make it a criminal offence to transfer and/or use Tickets or Hospitality Access Devices (if applicable) in violation of the Ticket Terms of Use, these Sales Regulations or any other relevant laws or by-laws. Customers and their Guests are advised to obtain information about applicable laws relating to Tickets and Hospitality Access Devices (if applicable).
14.6. Further to other termination rights granted under the Ticket Terms of Use and the corresponding right to cancel Hospitality Packages reflected in these Sales Regulations, On Location shall have the right to cancel any Hospitality Package in the event of:
(i) any insolvency, bankruptcy filing or liquidation of the Customer;
(ii) the appointment of an administrator in respect of the Customer;
(iii) the Customer entering into an arrangement with its creditors; or
(iv) any other event which may give rise to the reasonable belief that the Customer will not be able to complete the full payment of the Hospitality Package purchase Price;
provided that any such events occur prior to receipt by On Location of the full purchase Price of the Hospitality Package.
14.7. In the event of termination of the Sales Agreement or cancellation of any Ticket forming part of the Hospitality Package, any payment made by the Customer, whether in full or in part, will be retained by On Location and/or the FIFA Ticket Seller as partial compensation for the administration, cancellation fees and production costs and/or instead of damages or other compensation. On Location nevertheless retains the right to sue for a higher level of applicable damages.
14.8. The termination of the Sales Agreement for any reason whatsoever shall not affect any provision of the Sales Agreement which is intended to survive its termination, nor prejudice or affect the rights of either party against the other in respect of any breach of the Sales Agreement, or in respect of any monies payable by the Customer to On Location in respect of any period prior to termination.
15. Miscellaneous
15.1. Should any provision(s) of these Sales Regulations and/or the Sales Agreement be declared void, ineffective or unenforceable by any competent court, the remainder of the Sales Regulations and the Sales Agreement will remain in effect as if such void, ineffective or unenforceable provision(s) had not been contained.
15.2. The Sales Agreement (together with its component parts) has been drafted in English. The Ticket Terms of Use will be translated into other languages in accordance with applicable laws. In the event of any discrepancy between the English and other language version of these Sales Regulations and the Ticket Terms of Use, the English text will prevail and will be used to resolve all questions of interpretation and application.
15.3. Certain provisions of the Ticket Terms of Use and these Sales Regulations may be restated in a condensed format so that they may be included, respectively, within the confined space allocated on each Ticket and the Hospitality Access Devices. In the event of any doubt regarding the scope or meaning of the condensed provisions of the Ticket Terms of Use as located on the reverse side of any Ticket and these Sales Regulations as located on the reverse side of any Hospitality Access Devices, the full terms of the Ticket Terms of Use and these Sales Regulations will apply and will prevail over the condensed provisions.
15.4. On Location reserves the right to refuse (at its sole discretion) the purchase of Hospitality Packages by Customers, and the provision of any Hospitality Packages by Customers to any Guests, who are the subject of football match banning orders or who are identified by any FIFA Group Company as being prohibited from any such purchase for any reason as determined by any FIFA Group Company, including for previous breaches of Ticket Terms of Use and (including the Stadium Code of Conduct) by the Customer or any Guest.
15.5. Except as expressly provided for in these Sales Regulations, if there is any inconsistency between the provisions of these Sales Regulations and the Ticket Terms of Use with respect to any matter pertaining to the use of a Ticket at a Stadium, the Ticket Terms of Use shall apply and will prevail over the terms of the Sales Regulations.
15.6. Subject to Section 15.8, the Sales Agreement will be governed by, and interpreted in accordance with, the substantive laws of country in which On Location’s registered office is located as outlined on the Sales Agreement.
15.7. Subject to Section 15.8, to the fullest extent allowed by applicable law, and in the absence of amicable settlement, any disputes arising out of or in connection with the Sales Agreement and/or the Ticket sales agreement with the FIFA Ticket Seller pursuant to Section 3.3 above shall, unless otherwise determined by On Location or FIFA (if applicable), be resolved exclusively by arbitration in accordance with the American Arbitration Association in force at the time when the Notice of Arbitration is submitted in accordance with these Rules. The number of arbitrators shall be three (3). The seat of arbitration shall be New York, New York. The arbitral proceedings shall be conducted in English.
15.8. The Customer acknowledges and agrees that On Location may transfer and assign its rights and obligations under the Sales Agreement to an OL Affiliated Company and in the event it does so will notify the Customer in writing, and the Sales Agreement will be governed by, and interpreted in accordance with, the substantive laws of the jurisdiction in which the OL Affiliated Company is located (“OL Affiliated Company’s Jurisdiction”) and any disputes arising out of or in connection with the Sales Agreement shall be resolved in accordance with the equivalent rules of arbitration that apply in the OL Affiliated Company’s Jurisdiction.
15.9. In accordance with the Ticket Terms of Use, the Customer agrees and acknowledges that the FIFA Ticket Seller may assign or otherwise transfer any of its rights or obligations held in accordance with its relationship with the Customer, to FIFA.
15.10. The Customer agrees to indemnify and hold harmless On Location, On Location Affiliated Companies, On Location Sales Agents, and the FIFA Group, as well as their respective officers, directors, employees, representative or agents against any and all liabilities, obligations, losses, damages, penalties, claims, fines and expenses (including reasonable legal expenses) resulting from, arising directly out of, or directly attributable to:
(i) any claim by any Guest against On Location, any FIFA Group Company or any other a FIFA World Cup™ Authority in connection with any purported breach by On Location of the Sales Agreement;
(ii) any activity conducted by the Customer or any of its Guests which causes damage to On Location (or any On Location Sales Agent) or any FIFA Group Company or any other FIFA World Cup™ Authority or to the enjoyment of Hospitality Packages by any other Customer or Guest; and
(iii) any activity conducted by the Customer or any of its Guests which infringes the intellectual property rights of On Location and/or any FIFA Group Company.
15.11. A notice under or in connection with the Sales Agreement must be in writing and must be delivered personally or sent by overnight mail delivery service or by fax or by PDF attached to an email to the party due to receive the notice. On Location’s address, fax and email details are those specified in the Order Confirmation. The Customer’s address, fax and email details are those specified in the Order Form. Either party may amend such details by written notice to the other party.
15.12. Without limiting the FIFA Ticket Seller’s ability to modify the Ticket Terms of Use in accordance with Section 8.2 above, the Sales Agreement shall not be amended or modified, and no provision hereof shall be deemed to have been waived by either party, except by a written instrument signed by both On Location and the Customer.
15.13 For the delivery of any documents to On Location, or any OL Affiliated Company, in Canada please address to: 250 Howe Street, 20th floor, Vancouver BC V6C 3R8, Canada.
16. Definitions
“Acceptance of Terms and Conditions Box” means the tick box located on the check out page of the Sales Platform during the Sales Platform Purchase Process which Customer uses to agree to and accept the Sales Platform Sales Agreement.
“Customer” means the entities or individuals notified by On Location (as notified to On Location by FIFA) and/or identified in the Order Form as a Customer and entitled to purchase a Hospitality Package subject to these Sales Regulations.
“FIFA” means the Fédération Internationale de Football Association (FIFA), the world governing body of Association Football.
“FIFA Group” means FIFA and the FWC2026 Companies, each being a “FIFA Group Company”
“FIFA Ticket Seller” means, the FWC2026 Company identified as the FIFA Ticket Seller (i) in the Sales Agreement if Customer is executing an Offline Sales Agreement or (i) in Section 3.3 if Customer is executing a Sales Platform Sales Agreement.
“FIFA World Cup™ Authority” means any out of FIFA, the FWC2026 Companies, the Stadium management and/or any local authorities responsible for safety and security in connection with the Matches, and their respective employees, volunteers, agents, representatives, officers and directors (together the FIFA World Cup™ Authorities)
“FWC2026 Companies” means the companies directly or indirectly owned or controlled by FIFA established in connection with the FIFA World Cup 26™ specifically:
(i) FWC2026 US, INC, a Delaware nonprofit, nonstock corporation with office address at 396 Alhambra Circle Suite 40 Coral Gables FL 33134;
(ii) FWC26 Canada Football Ltd, with registered office address at 67 Mowat Avenue, STE 200, Toronto, ON M6K 3E3, Canada; and
(iii) FWC2026 Mexico, S. De R.L. De C.V., with registered office address at Av Paseo de la Reforma 350 – Piso 12, Col. Juarez, Alcaldia Cuauhtemoc, CP 06600, CDMX, Mexico;
each being a “FWC2026 Company”.
“Final Draw” means the event in which teams participating in the final competition phase of the FIFA World Cup 26™ are drawn into competition groups, such date to be determined by FIFA at its discretion.
“Force Majeure Event” shall mean any event or circumstances which is beyond the control of On Location, FIFA, any FWC2026 Company or another FIFA World Cup™ Authority including but not limited to a lightning, storm, earthquake, flood or other geological or meteorological event or act of God, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war or strife, riot, national state of emergency, plague, any epidemic and/or pandemic, act of terrorism, rebellion, strikes, lock-outs or other industrial disputes, failure of any technical or broadcasting facilities, acts of governments or other prevailing local authorities.
“GST” means goods and services tax.
“Guest” means any individual invited by the Customer and to whom a Customer provides a Hospitality Package which has been sold to the Customer by On Location.
“Hospitality Access Device” means the pass, badge, wristband or other device issued by On Location which identifies the holder and will seek to entitle the holder (being only the Customer or a Guest) to access Hospitality Facilities.
“Hospitality Facility” means any location or facility at, or outside of, the site of a Stadium to which Customers and Guests are admitted, by virtue of the rights afforded by a Hospitality Package, to enjoy the provision of official FIFA World Cup 26™ hospitality services and benefits. With respect to Platinum Access Elements and/or Hospitality Packages labelled as a Platinum Access Program only, Hospitality Facility shall also include any locations described in the Product Description (e.g. a hotel) where Customer and/or its Guests utilizes or otherwise enjoys the benefits of such Platinum Access Elements.
“Hospitality Package” means any official hospitality package created by On Location comprising (i) a Ticket, (ii) certain Match-day hospitality benefits and services to be provided at any Hospitality Facility in connection with the FIFA World Cup 26™ and (iii) with respect to Platinum Access Programs Only, Platinum Access Element(s). Except with respect to Hospitality Packages that are labelled as a Platinum Access Program, Hospitality Packages do not include services or benefits provided other than at a Hospitality Facility, such as (without limitation) ground transportation, air travel or accommodation services.
“HST” means harmonize sales tax.
“Match” means any football match comprising one of the one hundred four (104) matches scheduled to comprise the FIFA World Cup 26™ football tournament.
“Offline Purchase Process” means, via an On Location sales personnel or any On Location Sales Agent (i) creating an account with On Location and/or FIFA, (ii) providing payment details to On Location, (iii) providing requested address and contact information and any other information requested by On Location, (iv) completing, and submitting, an Order Form by selecting the Hospitality Packages Customer desires to purchase and (v) executing an Offline Sales Agreement.
“Offline Sales Agreement” means the Sales Agreement issued by On Location, or any On Location Sales Agent, to Customer and agreed to by Customer via the Offline Purchase Process.
“On Location Sales Agent” means any third party sales agent appointed by On Location to provide certain sales services to On Location in connection with the sale of Hospitality Packages.
“OL Affiliated Company” means, in relation to On Location, any entity that directly or indirectly controls, is controlled by, or is under common control with On Location including, without limitation, On Location Events, LLC, On Location WC, LLC, On Location WC S. de R.L. de CV, and On Location WC Canada Limited.
“On Location” means (i) the OL Affiliated Company identified on such Sales Agreement if Customer is executing an Offline Sales Agreement, (ii) the applicable OL Affiliated Company identified in Section 3.2 if Customer is executing a Sales Platform Sales Agreement or (iii) any applicable OL Affiliated Company pursuant to Section 15.8.
“Opening Match” means the first Match scheduled to be played in each of Canada, Mexico and the USA.
“Order Confirmation” means On Location’s written confirmation, provided in a form to be determined by On Location, of availability of the Customer’s offer to purchase the Hospitality Packages, issued by On Location in accordance with Section 2.
“Order Form” any form provided to the Customer by On Location, including, without limitation, through the Sales Platform or an On Location Sales Agent, used to facilitate the ordering and purchase of Hospitality Packages.
“Other Accepted Payment Method” means any other payment method, other than the Preferred Payment Method, as accepted by On Location from time to time. Wire transfers for certain purchases may be available upon request at On Location’s discretion and will be subject to an invoicing process to be determined by On Location.
“Platinum Access Elements” means any product, service or benefit outlined on the Product Description which is not a Ticket or a Match-day hospitality benefit(s) and/or service(s) to be provided at any Hospitality Facility (e.g. transportation, accommodation, program management, excursions, etc).
“Platinum Access Program” means, a Hospitality Package that includes Platinum Access Elements and is so labelled on the Order Confirmation and Product Description.
“Preferred Payment Method“ means payment using any VISA credit or debit card, or any other VISA payment service accepted by On Location from time to time.
“Product Description” means the description of each Hospitality Package, or series of Hospitality Packages including, as applicable, any Platinum Access Programs or Platinum Access Elements, which are the subject to change from time to time prior to issuance of a Order Confirmation.
“PST” means provincial sales tax.
“Purchase Process” means, as applicable, the Offline Purchase Process or Sales Platform Purchase Process.
“Sales Agreement” means, as applicable, the Offline Sales Agreement or Sales Platform Sales Agreement between On Location and the Customer for the purchase of Hospitality Packages, made up of the following:
(i) the Order Form and Order Confirmation;
(ii) the Product Description;
(iii) the Sales Regulations; and
(iv) the Ticket Terms of Use
“Sales Platform” means, means the official On Location operated online platform through which potential Customers can purchase Hospitality Packages digitally.
“Sales Platform Purchase Process” means, via the Sales Platform, (i) creating an account with On Location and/or FIFA, (ii) providing payment details to On Location, (iii) providing requested address and contact information and any other information requested by On Location, (iv) completing and submitting an Order Form by selecting the Hospitality Packages Customer desires to purchase and adding them to the cart and (v) clicking the Acceptance of Terms and Conditions Box.
“Sales Platform Sales Agreement” means the Sales Agreement agreed to by Customer via the Sales Platform Purchase Process.
“Sales Regulations” means these regulations governing the sale and use of Hospitality Packages by Customers.
“Seat” means an individual sitting position within a designated seat block in a Stadium for each Match with a view onto the pitch.
“Suite” means an elevated box or suite which is customarily an enclosed private or collective compartment inside the Stadium, with direct access to guests’ Seats, which are separated from other Seats in the Stadium.
“Stadium” means any stadium (including the entire surrounding and adjacent areas which are under the control of FIFA) at which a Match takes place. “Stadium Code of Conduct” means the applicable safety and security measures enforced by the FIFA World Cup™ Authorities in respect of Stadiums and with which the Customer and its Guests are required to comply with at all times. The Stadium Code of Conduct is incorporated into the Ticket Terms of Use.
“Team Specific Hospitality Package” means any Hospitality Package which forms part of a single or a series of Hospitality Packages which are designed to permit the Customer to follow a specific team through the extent of its participation in the final competition of the FIFA World Cup 26™.
“Ticket” means any ticket (in whatever form FIFA may decide) which is issued by the FIFA Ticket Seller (or a third party authorised by FIFA) and which entitles its holder to access the Stadium on a Match day and to view a Match “live” and in person from a Seat.
“Ticket Terms of Use” means the terms and conditions that govern the use of Tickets at any Match by a Customer and their Guest(s). Each FIFA Ticket Sellers will issue a separate version of the Ticket Terms of Use. Guidance on the version(s) of the Ticket Terms Of Use applicable to a Customer’s Ticket(s) are set out in Section 8 above. The latest versions of the Ticket Terms of Use are available (or will be made available by the FIFA Ticket Seller from time) here. The applicable Ticket Terms of Use are binding on, and enforceable against, any person purchasing, holding or using a Ticket, including any Ticket forming part of a Hospitality Package.
“VAT” means value added tax.
Updated September 9, 2025