Super Bowl LIX FAQ
Super Bowl LIX FAQ
GENERAL FAQs
Q: Do these packages have a minimum age?
A: Guests of all ages are welcome to attend! Please note, every person, regardless of age, will need a game ticket. Additionally, in adherence with local laws, only those 21+ will be served alcohol.
Q: When and how will I receive my game tickets?
A: Your mobile game tickets will be transferred to the email address on file 7-10 days prior to the event. You will then be directed to create a Ticketmaster account if you do not yet have one using the email address that was used during your purchase
Q: When will I receive my hospitality credential?
A: Your Super Bowl LIX Hospitality credentials will be available for pick-up in New Orleans. Please note, if your package includes Kickoff Club Hospitality, the passes will be transferred to you digitally.
Hospitality Pass Pick-up Information:
Check-In Desk Hours:
- Thursday, February 6th – Saturday, February 8th
- Thursday: 12:00 PM – 8:00 PM
- Friday: 9:00 AM – 10:00 PM
- Saturday: 9:00 AM – 8:00 PM
Pick-Up Location:
Crowne Plaza New Orleans French Quarter
Grand Ballroom B
2nd Floor of Hotel
***Upon arrival at the check-in desk, guests must provide a valid ID that matches the name on the order/reservation.
Q: When will I find out the timing for all of the amazing elements included with my purchase?
A: You will receive a detailed event guide via email approximately 7-10 days prior to the event date which will have further information needed.
Q: What food will be served at Hospitality?
A: The menu can vary based on the hospitality experience included in your package. If you have any dietary restrictions, please let our team know at GuestServices@OnLocationExp.com
Q: What if I need ADA seats?
A: Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating, please reach out to us at GuestServices@OnLocationExp.com or 877-373-5062 prior to purchase. We will go over any available options.
Q: Can I buy tickets without the hospitality?
A: As the official hospitality provider of the NFL, all of our ticket packages include hospitality. If you are interested in booking tickets only, we recommend reaching out to Ticketmaster directly.
Q: I purchased a package as a gift and would like to transfer my tickets. How can my friend and/or family member access the tickets on my behalf?
A: You can transfer your event tickets through the digital platform. That said, you will need to contact us at GuestServices@OnLocationExp.com or 877-373-5062 at least 1 week prior to the event date to update the guest’s name on file for the hospitality credentials.
Q: What can, or can’t I bring into the stadium on gameday?
A: Please see Caesar’s Superdome A-Z guide HERE.
Q: I’m having trouble booking online. Can I purchase a package over the phone?
A: Yes, you can contact us at 877-373-5062 and a representative will gladly assist you!
Q: Are payment plans available?
A: Unfortunately, because we are so close to the event date, payment plans are no longer available.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the On Location Purchase Policy for complete details.
Q: Where can I view a map of the Super Bowl LIX Campus?
A: Click here to view a map of the campus.
TRAVEL PACKAGE FAQs
Q: Do these packages have a minimum age?
A: Guests of all ages are welcome to attend! Please note, every person, regardless of age, will need a game ticket. Additionally, in adherence with local laws, only those 21+ will be served alcohol. For most hotels, you must be 21+ to check-in while your guests can be under 18.
Q: Are room upgrades available?
A: Room upgrades may be available, pending hotel availability. If you would like to inquire about a room upgrade, please feel free to contact us at 877-373-5062 or GuestServices@OnLocationExp.com and we will check on available options for you.
Q: When and how will I receive my tickets?
A: If your travel package includes game tickets, your mobile tickets will be transferred to the email address on file 7-10 days prior to the event. You will then be directed to create a Ticketmaster account if you do not yet have one using the email address that was used during your purchase.
Q: When will I find out the timing for all of the amazing elements included with my purchase?
A: Timing has not yet been finalized. You will receive a detailed event guide via email approximately 7-10 days prior to the event date which will have further information needed.
Q: When will I receive flight details if I purchased an air-inclusive package?
A: You will receive your flight guide via email approximately 7-10 days prior to departure. Flight details such as flight number, departure times, check-in process, and TSA information will be shared in your flight guide.
Q: Can I add extra nights to my hotel stay?
A: If you want to book additional nights outside of the package, please reach out to our guest services team who will assist with the booking, pending availability.
Q: Can I select a specific seat location?
A: Unfortunately, you are not able to select your exact seating location. You are guaranteed within the category that is listed under your ticket category. If you are interested in an All-Inclusive travel package and would like to select your specific section and row, please reach out to our Guest Services team who will go over any available options.
Q: Can I itemize the package inclusions?
A: Unfortunately, you are not able to itemize out the package inclusions since these packages are sold as all-inclusive.
Q: What if I need ADA seats?
A: Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating, please reach out to us at GuestServices@OnLocationExp.com or 877-373-5062 prior to purchase. We will go over any available options.
Q: What can, or can’t I bring into the stadium on gameday?
A: Please see Caesar’s Superdome A-Z guide HERE.
Q: I purchased a package as a gift and would like to transfer my tickets. How can my friend and/or family member access the tickets on my behalf?
A: You can certainly transfer the tickets to them once you receive them at the email address that you used to book the reservation. If you will not be attending the event at all, please reach out to us at 877-373-5062 or GuestServices@OnLocationExp.com to provide the names of the people attending. We need this information to ensure that they will be able to access all aspects of the package that was booked.
Q: Are payment plans available?
A: Unfortunately, because we are so close to the event date, payment plans are no longer available.
Q: I’m having trouble booking online. Can I purchase a package over the phone?
A: Yes, you can contact us at 877-373-5062 and a representative will gladly assist you!
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!